Date | Issue | status | Expected in release

07.10.2025 – Skölun á gagnagrunni varð til þess að viðskiptavinir misstu samband í um hálftíma. Autoscaling er eðlilegur hlutur þegar kemur að gagnagrunnum og samband á ekki að fara niður af þeim sökum. Atvikið er í rannsókn

19.09.2025 – Villa við sækja hlekk getur komið í veg fyrir að frekari vinnsla í textasvæði vistist. Villa uppgötvuð 19.09.2025. Það er verið að vinna leiðréttingu á þessu og verður hún gefin út sem hotfix

Nánari lýsing: Ef notandi sækir hlekk(ir) í textasvæði við vinnslu á gæðahandbók , getur komið upp sú staða að texti eða önnur gögn sem sett eru í sama textasvæði og sett eru inn í framhaldi vistist ekki. Leiðréttingin tekur á vandanum sem getur komið upp varðandi tilvísun í hlekk og einnig mögulegan vanda við vistun í framhaldi.

English: An error when referring to an other document may prevent further edits in the text area from being saved. The issue was discovered on 19 of September 2025. A fix has been prepared and will be released as a hotfix.

Detailed description: If a user uses the icon “get link to an other document” into a text area while editing a quality manual, it may result in text or other data added later in the same text area not being saved. The fix addresses both the reference to a document and the potential saving issue that may occur afterward.

14.08.2025 – Villa við upphal á mynd getur komið í veg fyrir að frekari vinnsla í textasvæði vistist. Villa uppgötvuð 13.08.2025. Búið er að vinna leiðréttingu á þessu og verður hún gefin út sem hotfix strax eftir helgi (18.08.2025).

Nánari lýsing: Ef notandi halar upp mynd í textasvæði við vinnslu á gæðahandbók og upphalið mistekst (broken image), getur komið upp sú staða að texti eða önnur gögn sem sett eru í sama textasvæði og sett eru inn í framhaldi vistist ekki. Leiðréttingin tekur á vandanum sem getur komið upp varðandi upphal, og einnig mögulegan vanda við vistun í framhaldi.

English: An error when uploading an image may prevent further edits in the text area from being saved. The issue was discovered on 13 August 2025. A fix has been prepared and will be released as a hotfix right after the weekend (18 August 2025).

Detailed description: If a user uploads an image into a text area while editing a quality manual and the upload fails (broken image), it may result in text or other data added later in the same text area not being saved. The fix addresses both the upload issue and the potential saving issue that may occur afterward.

22.10.2024 Not possible to login to CCQ – Solved

Title: EKS Node Ephemeral Storage Filled Leading to Network Communication Issues
Summary: An issue occurred where the ephemeral storage of an Amazon Elastic Kubernetes Service (EKS) node filled unexpectedly. This led to significant network communication problems, preventing pods from accessing external resources such as monitoring systems and Mongo database. The issue resulted in service downtime and degraded system performance for couple of hours.
Root cause: The root cause of the issue was an unexpected accumulation of data on the ephemeral storage of one EKS node. This was primarily driven by:

• Unanticipated growth in log files generated by [specific services or pods].
• Inefficient cleanup processes of temporary files and caches.
• Lack of ephemeral storage monitoring thresholds that could have alerted the team earlier about the storage saturation.

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15.04.2024 User with read access can not open pdf attachments – Solved

Users with read access have problems to open attachments in Quality Manual published document. We are working on a fix and will be deployed as soon as possible.

25032024: SOLVED

We apologies for inconvenience. Emails should be working again. There was a mistake in DNS record for url5539.ccq.cloud which point to sendgrid.com instead sendgrid.net. All “broken” links should work again. It might take some time to propagate changes and some browsers could keep cache longer.

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We recently moved the DNS for CCQ, and we have discovered an incident in the email-sending’s from CCQ. You do get the email-notifications but if it contains a link to a specific document – it does not work. We are working on a fix, and we aim to fix it during the day. Meanwhile you can always sign in and open the document within the system. We apologize the inconvenient it might occur.

05.02.2024 Nonconformity regarding display pdf in published document is categorized as critical. Developers is working on a fix and will be deployed as hotfix, planned 06.02.2024, refference to ticket ZCCQ-290

Froala is acting strange, sticky bar is not working and dissappears. | Reffering issue in progress ZCCQ-2455

Log in | Request new password was reported as bug after release. Hotfix will be published 04.01.2023

Questionnarie

05.10.2022 Internal system error when importing csv. file | status: roth cause found – fix will be developed but no Hotfix is needed. Client is informed and problem solved in a short term matters | issue ZCCQ-2317 is registered for future release

04.10.2022 Internal system error when importing csv. file | status: analyzing | issue ZCCQ-2317 registered

Quality Manual

12.10.2022 | Problems with attachements in Edge browser.

03.10.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage fixed and deployed.

27.09.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage development completed, testing completed. Issue will be a part of version 10, aiming to be published Monday 03.10.2022.

23.09.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage development completed, testing in progress. Issue will be a part of version 10, aiming to be published in next week.

22.09.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage Analyzing by the team. Issue will be a part of version 10, aiming to be published in next week.

12.09.2022 Broken link for reference to document. Work arround before fix: right click and open in new tab. Problem will be fixed in 2022:10 (next release)

25.08.2022 | Track Changes is not working properly | Analyzing

25.08.2022 | You are not able to save an incident, if you are adding a new attachment on an existing incident | Will be fixed in 2022:09 expected deploy 02.09.2022

23.08.2022 | You are not able to save Quality Document if ISO standard is added | fixed but waiting hotfix deploy. Hotfix is deployed 24.08.2022

15.06.22 | Paging in workbook is not working properly | backlogg | 2022:08