What’s new in CCQ?

Welcome to CCQ status page. If you find any isses using our system, please contact us through support@ccq.cloud

_______________________________________________________________________________________________________________________________________

Here below you can see service status for each of the CCQ modules, and if you click on a name you will find more detailed statistics for that module.  For CCQ releases, Validation reports, Incidents Reports and our Development schedule, scroll further down.

We are always working towards continous improvement so please feel free to send us change suggestions and ideas for improvements. 

Date | Issue | status | Expected in release

22.10.2024 Not possible to login to CCQ – Solved

Title: EKS Node Ephemeral Storage Filled Leading to Network Communication Issues
Summary: An issue occurred where the ephemeral storage of an Amazon Elastic Kubernetes Service (EKS) node filled unexpectedly. This led to significant network communication problems, preventing pods from accessing external resources such as monitoring systems and Mongo database. The issue resulted in service downtime and degraded system performance for couple of hours.
Root cause: The root cause of the issue was an unexpected accumulation of data on the ephemeral storage of one EKS node. This was primarily driven by:

  • Unanticipated growth in log files generated by [specific services or pods].
  • Inefficient cleanup processes of temporary files and caches.
  • Lack of ephemeral storage monitoring thresholds that could have alerted the team earlier about the storage saturation.

_______________________________________________________________________________________________________________________________________________________________________

15.04.2024 User with read access can not open pdf attachments – Solved

Users with read access have problems to open attachments in Quality Manual published document. We are working on a fix and will be deployed as soon as possible.

25032024: SOLVED

We apologies for inconvenience. Emails should be working again. There was a mistake in DNS record for url5539.ccq.cloud which point to sendgrid.com instead sendgrid.net. All “broken” links should work again. It might take some time to propagate changes and some browsers could keep cache longer.

__________________________________________________________________________________________

We recently moved the DNS for CCQ, and we have discovered an incident in the email-sending’s from CCQ. You do get the email-notifications but if it contains a link to a specific document – it does not work. We are working on a fix, and we aim to fix it during the day. Meanwhile you can always sign in and open the document within the system. We apologize the inconvenient it might occur.

05.02.2024 Nonconformity regarding display pdf in published document is categorized as critical. Developers is working on a fix and will be deployed as hotfix, planned 06.02.2024, refference to ticket ZCCQ-290

Froala is acting strange, sticky bar is not working and dissappears. | Reffering issue in progress ZCCQ-2455

Log in | Request new password was reported as bug after release. Hotfix will be published 04.01.2023

Questionnarie

05.10.2022 Internal system error when importing csv. file | status: roth cause found – fix will be developed but no Hotfix is needed. Client is informed and problem solved in a short term matters | issue ZCCQ-2317 is registered for future release

04.10.2022 Internal system error when importing csv. file | status: analyzing | issue ZCCQ-2317 registered

Quality Manual

12.10.2022 | Problems with attachements in Edge browser.

03.10.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage fixed and deployed.

27.09.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage development completed, testing completed. Issue will be a part of version 10, aiming to be published Monday 03.10.2022.

23.09.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage development completed, testing in progress. Issue will be a part of version 10, aiming to be published in next week.

22.09.2022 | Reference to an unpublished document is showing as it has been published.. Classified as critical. Reference to devolpment issue ZCCQ-2300. Issue is in stage Analyzing by the team. Issue will be a part of version 10, aiming to be published in next week.

12.09.2022 Broken link for reference to document. Work arround before fix: right click and open in new tab. Problem will be fixed in 2022:10 (next release)

25.08.2022 | Track Changes is not working properly | Analyzing

25.08.2022 | You are not able to save an incident, if you are adding a new attachment on an existing incident | Will be fixed in 2022:09 expected deploy 02.09.2022

23.08.2022 | You are not able to save Quality Document if ISO standard is added | fixed but waiting hotfix deploy. Hotfix is deployed 24.08.2022

15.06.22 | Paging in workbook is not working properly | backlogg | 2022:08

14.06.22 | Embedded or linked video is not visible in Published document | ready to test | 2022:08

06.05.22 | Adding users via SSO group for confirm reading does not update documents | solved | 2022:06

30.03.2022 | List of confirm reading is missing | solved | 2022:05

Incident & Complaints

21.09.21 | Filter bug | solved | 2021:05

11.08.21 | Access is not being updated in an incident | solved | 2021:04

Audits

23.05.22 | Flow in Audit is not user-friendly | ready to test | 2022:08

Competency Management

16.06.22 | Supervisior do not see all employees | selected for development | 2022:09

23.03.22 | The new role access is lost in login if using SSO | solved | 2022:05

Asset Management

07.07.2022 | Due date for calibration is not clear

Risk Management

Questionarie

The items mentioned on the page are subject to change or delay.

Current release: 2024:05

In development:

Version 2025:01a is set to be released 6.02.2025

ZCCQ-3373When creating a new Approval process, trying to select an user or user group through Address Book will not display all user/groups for a long time
ZCCQ-3379Adding a new document type and then saving the settings will cause it to load infinitely
ZCCQ-3383Selecting “Supervisor” for an user won’t show all options until you open “Address book”
ZCCQ-2402Menu -> Settings – Module logos should be updated
ZCCQ-2936Recent changes froala field unformatted in published document view
ZCCQ-3248Add pagination to user groups
ZCCQ-3254Add Sub-Category to available fields for export
ZCCQ-3271Groups are not visible for selection in fields
ZCCQ-3272Access to images part 2
ZCCQ-3288Problem with calculating document number
ZCCQ-3298NC | Error saving an Incident if there has been a series of rejections
ZCCQ-3303Improvement for “Partner IP whitelist” & “IP whitelist” field
ZCCQ-3323Subscriptions and investigation of methods
ZCCQ-3324Limit number of user groups
ZCCQ-3327Adding link in chapter, creates two links
ZCCQ-3332Removing duplicate of subscription
ZCCQ-3343Remove the views: Division & Department (workbook & published)
ZCCQ-3349Improvements for view: dashboard-for-clients
ZCCQ-3358User group update doesn’t show the correct number of updated confirm reading list in published documents.
ZCCQ-3368Search service is not working properly
ZCCQ-3372When opening Address book sometimes freezes for a couple of seconds
ZCCQ-3381If user is in the “Organizaiton” page, he can’t log out
ZCCQ-3382Selecting replacement user for supervisor doesn’t work
ZCCQ-3387Froala | Word text should keep formatting
ZCCQ-3388Table of Content view initial loading is too long
ZCCQ-3391When replacing users there are some unexpected error messages and missing user name
ZCCQ-3399Froala | disable spellchecker temporarily
ZCCQ-3401Sections have extra line that user does not write